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How do I update Nanomid Player?
Nanomid Player gets updated from the server constantly, so you don't need to do anything on your device.
How can I dowload Nanomid Player on a compatible smart TV?

To download Nanomid Player on your Smart TV, the device must be connected to the Internet, so proceed as follows:

1. Open the "Store" on the TV
2 In the search section, enter "Nanomid" using the remote control or onscreen numeric keypad
3. Select "NanomidPlayer" and press "Install"

Launch the app and add your first playlist


Where can I find the Device ID of my Nanomid Player ?

Start Nanomid Player and click on the settings menu (blue button)


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Why does the OTP (ONE TIME PASSWORD) code change?
The OTP changes because it is a disposable code, it has no connection with the validity of your license
OTP Invalid

The OTP may expire if the TV is left on for a long time.
Restart the tv and generatethe OTP again.


My playlist won't open, freezes or slows down. What to do?

Make sure your playlist is working and active, that it has no limitations or problems.
For privacy reasons we do not have access to the playlists, we do not provide any assistance on them


"Unable to Stream" Error

This message appears when there are restrictions on a playlist.
For privacy reasons we do not have access to the playlists, we do not provide any assistance on them


What to do when the message "Under maintenance" appears ?

If the message appears when Nanomid Player starts (FIGURE 1) it means that an extraordinary maintenance of our services is in progress. Please start the application after some time.

If the message appears while using Nanomid Player (FIGURE 2) the problem is not within our competence. We remind you that Nanomid does not provide assistance on the playlists you use


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How do I transfer a license to Nanomid Player ? (Broken Smart Tv)

You can transfer your license, from your personal area, in the following ways:

From the section "My licenses "

1. Click on the menu Actions
2. Select Associate License
3. Choose the Device to which you want to transfer the license

From the section "My devices"

1. Click on the menu Actions
2. Select Associate License
3. Enter the license number to activate or select it from those already purchased

NOTE: the transfer is valid only between smartTVs (Samsung and Lg) or between Android devices


How do I purchase / activate a lifetime license?

1. Run Nanomid Player on your device
2. Press the green button to enter the OTP section
3. Go to Active-Licence , enter the OTP code in the relevant field
4. Fill in all the required fields and select the payment method


Player stuck on "ACTIVATE YOUR LICENSE" screen. What to do ? (LICENSE NOT PURCHASED)

Enter the Activation Code received during purchase
or purchase a new license click here


Player stuck on "ACTIVATE YOUR LICENSE" screen. What to do ? (LICENSE PURCHASED)

This problem could arise when you format, reset or update your device.
Enter the activation code received by email to reactivate your license


Can I use my license on multiple devices at the same time ?

No, but you can transfer your license whenever you want between your devices

NOTE: the transfer is valid only between smartTVs (Samsung and Lg) or between Android devices


How can I add a playlist to Nanomid Player?

Run the app on your device and press the green button to read your OTP code.
Go to Manage-Your-App and fill in the required fields.

- Name: name your playlist
- URL: type or paste the playlist URL
- OTP: enter the OTP code you read on your device


I don't have a playlist, where can I find one?
For privacy reasons we do not have access to the playlists, we do not provide any assistance on them
Playlist with login and Upload Playlist from file

Nanomid Player supports all popular protocols, but it is not possible to enter username and password to access the playlist.
Also it is not possible to upload an m3u file, you can only insert the link of the playlist


What is Parental Control?
This feature will allow you to block sub-categories on Nanomid Player to avoid viewing them
How to activate / deactivate Parental Control?

- From the Nanomid Player Home go to "Settings" and select "On" on the Parental Control field.
- To deactivate it, select "Off"

Note: activation / deactivation involves entering the PIN, which must be remembered to use the function.


How to block content with Parental Control?

- Enter in a playlist
- Select a subcategory. The yellow button "Parental Control" will appear
- By clicking you will be asked for the PIN provided during activation
- Entering the PIN you will have enabled the block on that subcategory

Note: To benefit from the block, you must exit and enter the playlist. If you are using an android device the yellow button will appear with the "Long Press" function. The single content is not blockable


How to unlock content with Parental Control?

- Enter a playlist
- Select a subcategory, a padlock icon will appear next to the locked section
- By pressing the yellow key you will be asked for the PIN and the section will become accessible.

NOTE: By exiting and entering the playlist the content will be locked again. To disable Parental Control go to settings and select "Off". After entering the PIN the function will be deactivated. If you are using an android device the yellow button will appear with the "Long Press" function


How to change Parental Control PIN?
To change the PIN you need to deactivate the function from the Nanomid Player settings and reactivate it by entering a new PIN
I don't remember the parental control PIN, what to do?
If you have lost your PIN you will need to delete the app and reinstall it. The function will be reset
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You did not find what you were looking for?

To contact support register,
if you are already registered, access the "My Tickets" section

Note: To recover a license already purchased, make sure to register the same email used during the payment phase.

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