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Licence

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Parental Control

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How do I update Nanomid Player?
Nanomid Player gets updated from the server constantly, so you don't need to do anything on your device.
How can I dowload Nanomid Player on a compatible smart TV?

To download Nanomid Player on your Smart TV, the device must be connected to the Internet, so proceed as follows:

1. Open the "Store" on the TV
2 In the search section, enter "Nanomid" using the remote control or onscreen numeric keypad
3. Select "NanomidPlayer" and press "Install"

Launch the app and add your first playlist


Where can I find the Device ID of my Nanomid Player?

Start Nanomid Player and click on the settings menu (blue button)


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(Figure 1 )

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(Figure 2 )

Why does the OTP (ONE TIME PASSWORD) code change?
The OTP changes because it is a disposable code, it has no connection with the validity of your license
OTP Invalid

The OTP may expire if the TV is left on for a long time.
Restart the tv and generatethe OTP again.


My playlist won't open, freezes or slows down. What to do?

Make sure your playlist is working and active, that it has no limitations or problems.
For privacy reasons we do not have access to the playlists, we do not provide any assistance on them


"Unable to Stream" Error

This message appears when there are restrictions on a playlist.
For privacy reasons we do not have access to the playlists, we do not provide any assistance on them


What to do when the message "Under maintenance" appears?

If the message appears when Nanomid Player starts (FIGURE 1) it means that an extraordinary maintenance of our services is in progress. Please start the application after some time.

If the message appears while using Nanomid Player (FIGURE 2) the problem is not within our competence. We remind you that Nanomid does not provide assistance on the playlists you use


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(Figure 1 )

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(Figure 2 )

How do I recover a license from a device I no longer own ?

You can recover a license, from your personal area, in the following ways:

From the "My licenses" section

1. Click on the Actions menu
2. Select Generate New Activation Code
3. Enter the new code on one of your devices

From the "My devices" section

1. Click on the menu Actions
2. Select Unbind License

Now you can link the license again on the your new device

NOTE: You can recover a license only if purchased with the same email used for registration. The transfer is only valid between smartTVs (Samsung and Lg) or between Android devices


How do I purchase / activate a lifetime license?

1. Run Nanomid Player on your device
2. Press the green button to enter the OTP section
3. Go to Active-Licence , enter the OTP code in the relevant field
4. Fill in all the required fields and select the payment method


Do you see the "ACTIVATE YOUR LICENSE" screen. What to do? (LICENSE NOT PURCHASED)

Enter the Activation Code received during purchase
or purchase a new license click here


Do you see the "ACTIVATE YOUR LICENSE" screen. What to do? (LICENSE ALREADY PURCHASED)

From the "My licenses" section

1. Click on the menu Actions
2. Select Generate New Activation Code
3. Enter the new code on one of your devices


Can I use my license on multiple devices at the same time?

No, but you can transfer the license from an old device to a new device


How do I know if my license is in use ?

In the section "My Licenses" in the column "IN USE SINCE" you can distinguish the licenses in use from those not in use.
When the DEVICE ID is visible, the license is in use by that particular device.
When the DEVICE ID is not visible, the license is not in use by any device (figure 1)


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(Figure 1 )

How to free a license in use ?

On Nanomid Player, press or hold down the "Back" key on the remote control until the exit screen appears on the app, in this way the license is released and can be associated on a new device from your Personal Area (figure 1)

If this procedure does not solve your problem, you can also free a license from the section "My licenses" by clicking on "Actions" and then on "License released".

NOTE:
You can recover a license only if purchased with the same email used for registration and using the OTP of a device you own (figures 2 and 3)


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(Figure 1 )

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(Figure 2 )

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(Figure 3 )

How do I unbind a license from my device ?

You can disassociate a license from your personal area:

From the "My devices" section

1. Click on the menu Actions
2. Select Unbind License

You can now bind the license again on your new device

NOTE: You can only retrieve a license if purchased with the same email used for registration.


What is the purpose of generating a new activation code ?

Regenerating the activation code can be useful if you no longer have access to the old activation code you purchased. By regenerating the code you will deactivate the old one and the new one will work


How can I add a playlist to Nanomid Player?

Run the app on your device and press the green button to read your OTP code.
Go to Manage-Your-App and fill in the required fields.

- Name: name your playlist
- URL: type or paste the playlist URL
- OTP: enter the OTP code you read on your device


I don't have a playlist, where can I find one?
For privacy reasons we do not have access to the playlists, we do not provide any assistance on them
Playlist with login and Upload Playlist from file

Nanomid Player supports all popular protocols, but it is not possible to enter username and password to access the playlist.
Also it is not possible to upload an m3u file, you can only insert the link of the playlist


What is Parental Control?
This feature will allow you to block sub-categories on Nanomid Player to avoid viewing them
How to activate / deactivate Parental Control?

- From the Nanomid Player Home go to "Settings" and select "On" on the Parental Control field.
- To deactivate it, select "Off"

Note: activation / deactivation involves entering the PIN, which must be remembered to use the function.


How to block content with Parental Control?

- Enter in a playlist
- Select a subcategory. The yellow button "Parental Control" will appear
- By clicking you will be asked for the PIN provided during activation
- Entering the PIN you will have enabled the block on that subcategory

Note: To benefit from the block, you must exit and enter the playlist. If you are using an android device the yellow button will appear with the "Long Press" function. The single content is not blockable


How to unlock content with Parental Control?

- Enter a playlist
- Select a subcategory, a padlock icon will appear next to the locked section
- By pressing the yellow key you will be asked for the PIN and the section will become accessible.

NOTE: By exiting and entering the playlist the content will be locked again. To disable Parental Control go to settings and select "Off". After entering the PIN the function will be deactivated. If you are using an android device the yellow button will appear with the "Long Press" function


How to change Parental Control PIN?
To change the PIN you need to deactivate the function from the Nanomid Player settings and reactivate it by entering a new PIN
I don't remember the parental control PIN, what to do?
If you have lost your PIN you will need to delete the app and reinstall it. The function will be reset
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You did not find what you were looking for?

To contact support register,
if you are already registered, access the "My Tickets" section

Note: To recover a license already purchased, make sure to register the same email used during the payment phase.

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