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User Info

Where can I find the invoice number ?
You can find the invoice in the orders section of your user area or in the email you received after the purchase
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What payment methods can I use?
The accepted payment methods are as follows: Paypal, Credit Card, G-Pay, Apple-Pay
How do I request a refund?

Go to Refund-Policy to refer to our refund policies


I have purchased coupons but I would like to refund only part of them. How to do ?
Coupons are not redeemable individually
What is a subscription?
You can choose during the payment phase, if available, to make the renewal of the payment for nanomid products automatic
How do I activate a subscription?

During the purchase phase you will need to click on "Enable automatic renewal" .
If the field is not present it means that the subscription is not available for the product you have selected


How to deactivate a subscription?

Go to My Order and perform the following steps:

1. Select the product you want to unsubscribe from
2. Click on Turn Off Automatic Renewal


How to deactivate one if I have deleted my account?

Register again on the site with the same email used previously,
you will have access to your payment, from there you can deactivate the subscription


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You did not find what you were looking for?

To contact support register,
if you are already registered, access the "My Tickets" section

Note: To recover a license already purchased, make sure to register the same email used during the payment phase.

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CONTACTS

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Street Ion Vidu n°15, Ap.1
Judet Timis - 300225
VAT ID: RO39415291

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