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Where can I find the invoice number?

You can find the invoice in the My Orders section of your account, or in the email received after purchase.


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What payment methods can I use?
The accepted payment methods are: Paypal, Credit Card, G-Pay, Apple-Pay
How can I request a refund?

Please refer to our Refund Policy for more details about refund procedures.


I have purchased coupons, how can I get a partial refund?
Coupons cannot be refunded individually.
Does my subscription renew automatically?
While making the payment, you can decide whether to set automatic renewal for nanomid products.
How can I activate a subscription?

During the purchase, you should select "Enable Auto Renewal" .
If the option is not available, it means that the subscription is not offered for the chosen product.


How can I deactivate a subscription?

Go to My Orders and then follow these steps:

1. Select the product you want to deactivate the subscription for.
2. Click on Deactivate Auto Renewal .


How can I deactivate the subscription if I deleted my account?

Create a new account with the old email address,
you will be able to access your payment information from where you can deactivate the subscription.


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Haven't found what you're looking for?

To contact support, register,
if you're already registered, access the "My Tickets" section

Warning: To retrieve a previously purchased license, remember to use the same email address as the purchase.

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VAT Number: RO39415291

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