HomePlayerVPN boxNewsSupport
Sign In

How can we help you?


How do I buy the Vpn Box?

If you are not registered, you can buy the Vpn Box from here nanomid.com/vpn
Select what type of subscription you want to buy, the quantity and fill in the shipping data.
Finalize everything by selecting the payment method.

If you are already registered you can buy from the Nanomid Vpn Box section after logging in Vpn Box New

How do I install the VpnBox ?

To use the Vpn Box in Wi-Fi mode, follow these steps:

1. Get an Ethernet cable
2. Connect one end of the Ethernet cable to the WAN port (FIGURE 1) on the back of the Vpn Box and the other end into a free Ethernet slot of the home modem
3. Connect the USB power cable of the Vpn Box (FIGURE 2) to any USB socket (5V) or compatible power supply (See Technical Specifications )
4. Wait for the first two LEDs to light up
5. Make sure that the third LED flashes when a device is connected via wifi

To use the Vpn Box in wired / ethernet mode follow these steps:

1. Just add a second Ethernet cable and plug one end into the LAN port (FIGURE 3) and the other into your device

How do I change the password of the wifi and / or the country of navigation ?

Once logged into the site, go to the "Nanomid Vpn Box" section and select "Edit Box" from the "Actions" menu.
From here you can change the SSID, the Wi-Fi password, the description and the country of navigation

What do the LEDs on the Vpn Box mean ?

Once connected to the network for the first time, the LEDs of the Vpn Box will start flashing. When the three LEDs are on, the Vpn Box will be ready for operation.

- First Led (Power / Internet): when it is on it means that your internet connection is active, if the led is off, please check the operation of your internet line.
- Second Led (VPN): when it is on it means that the vpn service is active, if it is off your subscription may have expired.
- Third Led (Wireless/Ethernet): blinks when connected via wi-fi, remains steady when connected via ethernet cable

Network problems, slowdowns, sudden freezes ?

Open a ticket in the appropriate section ( My Ticket )
Our technicians will perform a remote diagnostic to check if the problem depends on the Vpn Box or your ISP

If I restart the modem, does the Vpn Box also restart ?
No, to restart, activate the switch located on the side of the Vpn Box and wait until the first two LEDs remain on, then you will have to return the switch to its initial position (FIGURE 1)
What devices is the Vpn Box compatible with ?
Once the Vpn Box is connected to the modem, you can connect any Wi-Fi device that supports the IEEE 802.11b / g / n protocol or any device that has an ethernet port
When does the purchased subscription start ?
From the moment the Vpn Box is connected to the network for the first time
Once the subscription has expired, do I have to buy another Vpn Box ?

No, you can renew your VPN subscription from your personal area (here: Vpn Box Renew ).
Select the Vpn Box to renew, select the subscription period and finally complete the operation with the payment.

NOTE: To renew you must first associate the Vpn Box to your account

How does the warranty for the Vpn Box work ?

Visit the Policy Refund page (here: Refund-Policy )

Is it possible to return the Vpn Box ?

It is possible to take advantage of the right of withdrawal, visit the Returns and Refunds Policy page for further details (here: Refund-Policy )

My country is not available among those selectable for shipping. Why ?

Currently shipments are managed only for the following countries:

- Italy
- Germany
- United Kingdom
- Lithuania
- Austria
- Slovakia
- Finland
- Ireland
- Sweden
- Spain
- Portugal
- Czech Republic
- Belgium
- France
- Holland
- Luxembourg
- Swiss

Where can I find the instruction manual of the Vpn Box ?

You can download the instruction manual from here: Vpn Box List , by clicking on the 'Download Manual' button.

I already have a Guard subscription, can I connect it to the VPN Box ?
No, they are two distinct products, Guard is integrated into Nanomid Player, the VPN Box can be used for any other device

You did not find what you were looking for?

To contact support register,
if you are already registered, access the "My Tickets" section

Note: To recover a license already purchased, make sure to register the same email used during the payment phase.

Sign Up


Municipiul Timisoara
Street Ion Vidu n°15, Ap.1
Judet Timis - 300225
VAT ID: RO39415291

2022 Nanomid Emea SRL - All right reserved - Version Site